AFTER SALES SERVICE CHARGES Sr.No. Service/Complaint Category Proposed Rates (Excl. GST) Material/Service Cost Applicable Visit Charges 1 Flame Problem (after 15 days from NG conversion) Servicing of Gas Stove- Rs. 200/- NIL 2 New Stove Conversion to PNG No. of burners x 60 NIL 3 NG Conversion request after 30 days of RFC – consented customer case NIL Rs. 150/- 4 Removal of Pipe – Modification /Permanent Disconnection GI Pipe removal Rs./mtrs.(1/2?)= Rs. 60/- Rs. 150/- GI Pipe Removal Rs./mtrs.(3/4?)= Rs. 70/- Copper Pipe/mtrs.= Rs. 70/- 5 Reconnection of GI Pipes (A) Reconnection 1/2? & 3/4? -Rs. 250/meter NIL (B) In case of modification in PNG requires new material (Rates will be applicable as mentioned in Sr. No. 6) 6 New material cost in case of Modification/New Connection (beyond free limit) GI Pipe/mtrs.(1/2?)= Rs. 400/- NIL GI Pipe/mtrs.(3/4?)= Rs. 450/- NIL Cu Pipe/mtrs.= Rs.200/- NIL 7 Replacement /Installation of Material if required Isolation Valve 1/2?= Rs. 130/- Rs. 150/- Appliance Valve 1/2? = Rs. 130/- Anaconda (SS316) Rs. 175/- Suraksha Hose Rubber Rs.100/- GI/Copper Fitting Rs. 100/Fitting 8 20 mm MDPE Pipeline Laying/Shifting Rs. 350/- (Per mtrs Material charges and laying charges) NIL 32 mm MDPE Pipeline Laying/Shifting Rs. 375/- (Per mtrs Material charges and laying charges) NIL TF: 20mm to 1/2 “ Rs. 250/- (Per Nos) NIL TF: 32mm to 1 “ Rs. 350/- (Per Nos) NIL TF: 32mm to 3/4 “ Rs. 350/- (Per Nos) NIL 9 (Damage/Unauthorized alteration) to above ground piping Repair Charges (As mentioned in Sr. No.-5,6, 10 and 11) Rs. 150/- 10 Replacement of Meter (If damaged by customer/missing) Rs.1000/- Rs. 150/- 11 Replacement of regulator (If tampered/external damaged by customer/missing) Rs.1800 (4 Bar to 21 MBar)/ Rs.600 (100 to 21 Mbar) Rs. 150/- 12 Reconversion to LPG Rs. 60 per burner Rs. 150/- 13 Ownership Transfer Charges (Except Death) Rs. 250 per transfer NIL 14 Cheque Bounce Charges Rs. 250/incident NIL 15 Temporary Disconnection (Personal Reason) – Non dismantling of GI/CU installation Rs.01/day be billed (after 6 months from date of disconnection) Rs. 150/- Reconnection of Temporary Disconnection cases – Non dismantling of GI case NIL 16 Geyser Point / Extra Point in same Kitchen Rs. 1500/- for length upto 03 meters GI length, additional GI installed @ Rs. 400/Meter 150 Not Feasible / Refusal 17 Charges against Painting of GI Pipe by customer Painting charges are as follows on per meter of length basis: NIL i. GI Pipes 1/2? – Rs. 25/- per meter NIL ii. GI Pipes 3/4?- Rs. 25/- per meter NIL iii. GI Pipes 1?- Rs. 30/- per meter NIL iv. GI Pipes above 1? – Rs. 45/- per meter NIL 18 Improper PNG Installation – GI & Copper (if customer complaining regarding improper installation after RFC/NG) After RFC & signing of customer, Rates as per the modification charges against Sl. No. 4 & 5 will be applicable NIL 19 Minimum Billing Rs.1/- per day NIL 20 Late Payment Charges Rs. 50 or 2% interest on dues whichever is high (from the due date) NIL 21 Meter Not Working Free NIL 22 No Gas Supply Free NIL
